The Embroidery Shop - Embroidery, Gifts, Greek, and Accessories

FAQ

 

If we would like to purchase a large quantity of items for our Sorority, will you work with us on special discounts? TOP

Yes, please send us an email to andrea@themonogramexpress.com and/or call us directly and we would be happy to work directly with you. Our phone number is 706.864.4908.
 
 

Return and Cancellation Policy TOP
All customized items are non-returnable. In the case that your order is incorrect and it is our mistake, we will fix it. That is the only exception for our return policy. 


We do not offer full refunds on any item.

If you would like to cancel your order you must do so within 24 hours with no penalty. If you have a customized order and you cancel it after the 24 hours you will be charged a 25% restocking fee. 

What if I order the wrong size? TOP
Please make sure you order the size that fits you best. If you are unsure of sizing please ask us prior to ordering and we are more than happy to help figure out what will work best for you. All of our shirts are unisex sizes unless otherwise posted.  A sizing chart is available on the FAQ as well for your convenience. 

How long will my order take to ship? TOP
Once an order has been placed, it normally takes 10-14 business days to process and ship your order. (excludes Saturdays and Sundays). 


Rush Production Time - We have added a rush production time to select items on the website. These items can have the production time rushed for an additional fee. Please note, the production time does not include shipping time. We still need to ship the item(s) to you so keep that in mind when ordering. 

Production time is an actual business day (Monday - Friday). This excludes Holidays and all weekends. Any order placed after 11am CST will count towards the following or next business day. 

Most orders are shipped complete so if you need an item rushed, please make sure that item is on an order by itself or only with other rushed items. If there is an item on the order that cannot be rushed, your order may be held until all items are ready to ship. 

As a side note, if you add additional embroidery to any custom fabric shirt, that shirt can no longer be rushed. 

Can I customize my order or add embroidery to an item? TOP
You can add embroidery to any order. It will cost $10-$12 depending on the size and what it is. Make sure to include it in the notes section on your order. The additional embroidery fee will be added to your order separately. 


As a side note, if you are rushing an order and you add special embroidery to a custom fabric shirt, that shirt can no longer be rushed. It will take the normal turnaround time to process the order. 

Can I buy fabric by the yard? TOP
Unfortunately, we do not sell our fabric.

Brands and Sizing TOP
Our brands are all unisex, so they are made for both male and females. If you would like a women's fit shirt, please request it, otherwise we will use a unisex fit. This goes for all apparel. Ex) All crewnecks are made with Gildan, but if you would like a specific brand like American Apparel or Comfort Colors, please indicate that in your notes along with the color.

Brands:

Gildan:
Crewneck shirts, longsleeve crewnecks, tank tops,sweatshirts, and hoodies

American Apparel:
V-Neck and Crewneck Shirts

Comfort Colors:
Crewneck pocket t, Crewneck plain front, and tank tops

Quarter Zips: All are Sport-Tek except the navy, which is Jerzees.

Sizing for Gildan:

BODY LENGTH  S 28

M 29

L 30

XL 31

2XL 32

3XL 33

4XL 34

5XL 35

BODY WIDTH  S 18

M 20

L 22

XL 24

2XL 26

3XL 28

4XL 30

5XL 32

FULL BODY LENGTH  S 28

M 29

L 30

XL 31

2XL 32

3XL 33

4XL 34

5XL 35

Sizing for Comfort Colors:
BODY WIDTH S 18.5

M 20.5

L 22.5

XL 24.5

2XL 26.5

3XL 28

FULL BODY LENGTH S 27

M 28.5

L 30

XL 31.5

2XL 32.75

3XL 33

Sizing for American Apparel:
                             XXS    XS        S           M         L           XL      XXL  
Sleeve Length
7-3/4"
8"
8-1/4"
8-1/2"
8-3/4"
9"
9-1/4"
Front Body Length
26-5/8"
27-5/8"
28-3/4"
29-1/4"
30-3/8"
31-3/8"
32-1/2"
Chest Width
15"
16-1/2"
18"
20"
22"
24"
26"
Some colors may not be
available in all sizes.

Sizing for Quarter Zips:

General
Size
Chest
(in inches)
Waist
(in inches)

XS 32-34 28-30
S 35-37 30-32
M 38-40 32-34
L 40-44 35-38
XL 44-48 38-41
2XL 48-52 41-44
3XL 52-54 44-47
4XL 54-56 47-50




Miscellaneous TOP
Can I choose the thread color for my letter shirts?


If you want to choose the thread color that goes on your shirts you are more than welcome to. However, if you do not specify which thread color you want it is left to us to decide what looks the best with your shirt color and backing color that you ordered, along with the fabric. 

Contact Informatoin TOP
Address:


The Embroidery Shop
170 Hamp Mill Road
Dahlonega, GA 30533

Warehouse: 706-864-4908
Hours - M-F 9am - 5pm Eastern

Swatches of Shirt Colors TOP